Online consumer and business terms for the supply of digital content
1 About us
We are Write the Talk
Limited trading as Write the Talk Academy, a company registered in England and Wales
under company number: 05862103. Our
registered office is at: Bramley House, 4 Runnings Park, Croft Bank, Malvern
WR14 4DU. Our VAT number is: GB902421275.
2. How to contact us
You can contact us by sending an email to training@writethetalk.com
3 These terms
3.1 These terms apply to any purchases you make on writethetalk.learnworlds.com.
Please read these terms carefully before you
place any orders on the website, as they
set out important information about your
and our rights and obligations. Please
note that you must agree to these terms
before you place your order.
3.2 For the purposes of these terms, you are a ‘consumer’
if you are buying digital content from the website as an individual for purposes
wholly or mainly outside of your trade,
business, craft or profession. You are a
‘business customer’ if you are buying digital content from the website for purposes relating to your trade, business, craft or profession. Some
terms only apply to your order if you are a consumer
and other terms only apply to your order
if you are a business customer, so please make sure you read these terms carefully.
3.3 Any reference to ‘we’,
‘us’ or ‘our’
in these terms is to Write the Talk Limited and any reference to ‘you’ or ‘your’ is
to the person placing an order on the website.
3.4 You must be at least 18 years old and a resident of the UK to place an order on our website. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.
3.5 We may make
changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your
order to us.
3.6 Please print out or save a copy of these terms and any
emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
3.7 Your use of our website is governed by our Website Terms of Use https://writethetalk.learnworlds.com/website-terms-conditions-of-use.
4 Orders
4.1 Please check your order carefully and correct any errors before you submit it to us.
4.2 Your order is an
offer to buy digital content from us on
these terms. Confirmation that your order
has been successfully submitted does not mean that your order has been accepted by us.
4.3 Acceptance of your order by us takes place when we confirm the order after payment is authorised/successfully processed, and/or when we send the welcome email.
4.4 The welcome email referred to in clause 4.3 shall provide a link to the course materials via our login page.
4.5 If we do not
accept your order, for example because we have been unable to take payment, the
digital content is unavailable, you are
under 18 or live in a sanctioned country (as described in clause 10), or there
has been a mistake regarding the pricing or description of the digital content,
we will email you using the details you provided when you placed your
order and provide you with a refund if
payment has already been taken. We have
the right to reject any order for any reason.
5 Availability
5.1 We cannot guarantee that any digital content will be available at any given time, or that access to the digital content will be uninterrupted, error free or secure. For example, access to digital content may be temporarily unavailable while we carry out maintenance or for other technical reasons.
5.2 In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop providing certain digital content. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund if payment has already been taken.
6 Making changes to your order
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
7 Descriptions and technical requirements
7.1 Descriptions of our digital content are set out on the website. Please read the descriptions carefully.
7.2 You are responsible for ensuring that you have adequate and compatible IT (including a suitable device, software where applicable and an internet connection) to access, stream and use the digital content. We do not guarantee that the digital content will be compatible with all devices, software or internet connections.
7.3 You will need internet access to download or stream the digital content and you are responsible for any charges you may incur in connection with your download or stream. The streaming resolution and quality of the digital content will depend on the type of device you are using, your resolution settings and the speed of your internet connection.
7.4 We are not liable to you if you are unable to download or use or stream the digital content due to a poor internet connection, because your device does not meet the minimum technical requirements, or for any other reason outside of our reasonable control.
5.1 We cannot guarantee that any digital content will be available at any given time, or that access to the digital content will be uninterrupted, error free or secure. For example, access to digital content may be temporarily unavailable while we carry out maintenance or for other technical reasons.
5.2 In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop providing certain digital content. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund if payment has already been taken.
6 Making changes to your order
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
7 Descriptions and technical requirements
7.1 Descriptions of our digital content are set out on the website. Please read the descriptions carefully.
7.2 You are responsible for ensuring that you have adequate and compatible IT (including a suitable device, software where applicable and an internet connection) to access, stream and use the digital content. We do not guarantee that the digital content will be compatible with all devices, software or internet connections.
7.3 You will need internet access to download or stream the digital content and you are responsible for any charges you may incur in connection with your download or stream. The streaming resolution and quality of the digital content will depend on the type of device you are using, your resolution settings and the speed of your internet connection.
7.4 We are not liable to you if you are unable to download or use or stream the digital content due to a poor internet connection, because your device does not meet the minimum technical requirements, or for any other reason outside of our reasonable control.
8 Permission to use the digital content
8.1 We give you a licence to download or stream and use the digital content provided you follow all of the rules in these terms. The licence starts when you download or stream the digital content.
8.2 If you are a consumer, the licence is for your personal and domestic use only. You must not use the digital content for commercial, business or resale purposes.
8.3 If you are a business customer, the licence is for your internal business purposes only. You must not use the digital content for any resale purposes.
8.4 You do not own the digital content or any of its contents but you may use it as set out in these terms. You are not allowed to pretend that the digital content is your own or make it available to others to stream or download or use.
8.5 You must not conceal, change or remove any markings which show who owns the digital content, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings, or try to circumvent any digital rights management or technical protection measures put in place to prevent you from using the digital content in a way that you are not allowed to.
8.6 If you do not comply with any term in this clause 8, we have the right to end our contract with you immediately by sending an email to the address you provided when you placed your order.
8.7 If we end our contract with you in accordance with clause 8.6:
8.7.1 you will not be entitled to a refund;.
8.7.2 you must immediately stop using the digital content;
8.7.3 we may remotely block your access to the digital content;
8.7.4 you must delete or remove the digital content from any devices; and
8.7.5 we may delete or suspend access to your account.
9 Geographical restrictions
9.1 The digital content is designed for use in the United Kingdom.
9.2 The digital content may be accessed and used outside of the United Kingdom. However, we do not represent, warrant or guarantee that the digital content is appropriate for use, or will be available, in any location outside of the United Kingdom.
9.3 If you access or use the digital content from outside of the United Kingdom, you are responsible for:
9.3.1 ensuring you are legally permitted to do so; and
9.3.2 complying with all applicable local laws and regulatory requirements in the location from which you access or use the digital content.
8.1 We give you a licence to download or stream and use the digital content provided you follow all of the rules in these terms. The licence starts when you download or stream the digital content.
8.2 If you are a consumer, the licence is for your personal and domestic use only. You must not use the digital content for commercial, business or resale purposes.
8.3 If you are a business customer, the licence is for your internal business purposes only. You must not use the digital content for any resale purposes.
8.4 You do not own the digital content or any of its contents but you may use it as set out in these terms. You are not allowed to pretend that the digital content is your own or make it available to others to stream or download or use.
8.5 You must not conceal, change or remove any markings which show who owns the digital content, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings, or try to circumvent any digital rights management or technical protection measures put in place to prevent you from using the digital content in a way that you are not allowed to.
8.6 If you do not comply with any term in this clause 8, we have the right to end our contract with you immediately by sending an email to the address you provided when you placed your order.
8.7 If we end our contract with you in accordance with clause 8.6:
8.7.1 you will not be entitled to a refund;.
8.7.2 you must immediately stop using the digital content;
8.7.3 we may remotely block your access to the digital content;
8.7.4 you must delete or remove the digital content from any devices; and
8.7.5 we may delete or suspend access to your account.
9 Geographical restrictions
9.1 The digital content is designed for use in the United Kingdom.
9.2 The digital content may be accessed and used outside of the United Kingdom. However, we do not represent, warrant or guarantee that the digital content is appropriate for use, or will be available, in any location outside of the United Kingdom.
9.3 If you access or use the digital content from outside of the United Kingdom, you are responsible for:
9.3.1 ensuring you are legally permitted to do so; and
9.3.2 complying with all applicable local laws and regulatory requirements in the location from which you access or use the digital content.
10 Access Restrictions in Sanctioned Countries
For business customers:
10.1 For the purposes of these terms, "Sanctioned Countries" shall mean any country or territory that is, at the time of access or use, subject to trade, economic or financial sanctions, embargoes, or other restrictions imposed by the United Kingdom, the European Union, the United States of America, or the United Nations.
10.2 You are strictly prohibited from accessing or using any of our digital content from within any Sanctioned Country. You must not, directly or indirectly, facilitate or permit access to the digital content from any Sanctioned Country.
10.3 If you access or use, or attempt to access or use, the digital content from a Sanctioned Country, or otherwise breaches this clause 10, we shall have the right to immediately terminate your access , without notice or liability.
10.4 You shall fully indemnify us and hold us harmless from and against any and all losses, liabilities, damages, costs, claims, demands, actions, proceedings, and expenses (including reasonable legal fees) arising out of or in connection with any breach of this clause 10 by you, including but not limited to any fines, penalties, or enforcement actions resulting from unauthorised access or use from a Sanctioned Country.
10.5 You must promptly notify us if you become aware of any actual or suspected breach of this clause and must cooperate fully with any investigation or remedial action undertaken by us.
For consumers:
10.6 In these terms, “Sanctioned Country” means any country or territory which, at the time of access or use, is subject to trade, economic or financial sanctions, embargoes or similar restrictions imposed by the United Kingdom, the European Union, the United States of America, or the United Nations.
10.7 You must not access or use the digital content from a Sanctioned Country, and you must not help anyone else to do so (including by sharing log-in details or using any method to bypass location-based restrictions).
10.8 If we reasonably believe you have breached this clause 10 (or attempted to), we may immediately suspend your access while we investigate. If the breach is confirmed, we may terminate your access.
10.9 You are responsible for any loss we suffer as a result of your breach of this clause 10, but only to the extent such loss is foreseeable and permitted by law.
10.10 You must promptly notify us if you become aware of any actual or suspected breach of this clause 10 and you must cooperate with any investigation or remedial action we take.
For business customers:
10.1 For the purposes of these terms, "Sanctioned Countries" shall mean any country or territory that is, at the time of access or use, subject to trade, economic or financial sanctions, embargoes, or other restrictions imposed by the United Kingdom, the European Union, the United States of America, or the United Nations.
10.2 You are strictly prohibited from accessing or using any of our digital content from within any Sanctioned Country. You must not, directly or indirectly, facilitate or permit access to the digital content from any Sanctioned Country.
10.3 If you access or use, or attempt to access or use, the digital content from a Sanctioned Country, or otherwise breaches this clause 10, we shall have the right to immediately terminate your access , without notice or liability.
10.4 You shall fully indemnify us and hold us harmless from and against any and all losses, liabilities, damages, costs, claims, demands, actions, proceedings, and expenses (including reasonable legal fees) arising out of or in connection with any breach of this clause 10 by you, including but not limited to any fines, penalties, or enforcement actions resulting from unauthorised access or use from a Sanctioned Country.
10.5 You must promptly notify us if you become aware of any actual or suspected breach of this clause and must cooperate fully with any investigation or remedial action undertaken by us.
For consumers:
10.6 In these terms, “Sanctioned Country” means any country or territory which, at the time of access or use, is subject to trade, economic or financial sanctions, embargoes or similar restrictions imposed by the United Kingdom, the European Union, the United States of America, or the United Nations.
10.7 You must not access or use the digital content from a Sanctioned Country, and you must not help anyone else to do so (including by sharing log-in details or using any method to bypass location-based restrictions).
10.8 If we reasonably believe you have breached this clause 10 (or attempted to), we may immediately suspend your access while we investigate. If the breach is confirmed, we may terminate your access.
10.9 You are responsible for any loss we suffer as a result of your breach of this clause 10, but only to the extent such loss is foreseeable and permitted by law.
10.10 You must promptly notify us if you become aware of any actual or suspected breach of this clause 10 and you must cooperate with any investigation or remedial action we take.
11 Prices
11.1 Prices for our digital content are set out on the website. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.
11.2 Prices for our digital content may change at any time. Except as set out in clause 11.3 below, such changes will not affect existing orders.
11.3 If there has been an error on the website regarding the pricing of any of our digital content and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order and get a full refund. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
12 Payment
12.1 Details of the payment methods we accept (including any credit/debit card types and any third-party payment providers) will be displayed during checkout. Where you pay by card, payment must be authorised by the relevant card issuer.
12.2 The price is payable immediately at the time of placing the order via the checkout.
13 How to download or stream your digital content
13.1 The digital content you purchase can be downloaded or streamed by clicking on the link in your welcome email or by logging into your account once you have received the login details. Please note that, if you are a consumer, you lose your right to cancel your order once you start to download or stream the digital content. See clause 14 below for more information on your cancellation rights.
13.2 If you do not own the device you use to download the digital content, you must obtain permission from the owner to download the digital content onto their device.
13.3 You may access and stream the digital content as many times as you wish, subject to these terms.
13.4 You may download the digital content once only, unless we agree otherwise in writing.
13.5 If you are having trouble downloading or streaming the digital content, please email us at training@writethetalk.com.
11.1 Prices for our digital content are set out on the website. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.
11.2 Prices for our digital content may change at any time. Except as set out in clause 11.3 below, such changes will not affect existing orders.
11.3 If there has been an error on the website regarding the pricing of any of our digital content and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order and get a full refund. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
12 Payment
12.1 Details of the payment methods we accept (including any credit/debit card types and any third-party payment providers) will be displayed during checkout. Where you pay by card, payment must be authorised by the relevant card issuer.
12.2 The price is payable immediately at the time of placing the order via the checkout.
13 How to download or stream your digital content
13.1 The digital content you purchase can be downloaded or streamed by clicking on the link in your welcome email or by logging into your account once you have received the login details. Please note that, if you are a consumer, you lose your right to cancel your order once you start to download or stream the digital content. See clause 14 below for more information on your cancellation rights.
13.2 If you do not own the device you use to download the digital content, you must obtain permission from the owner to download the digital content onto their device.
13.3 You may access and stream the digital content as many times as you wish, subject to these terms.
13.4 You may download the digital content once only, unless we agree otherwise in writing.
13.5 If you are having trouble downloading or streaming the digital content, please email us at training@writethetalk.com.
14 Consumer cancellation rights
This clause 14 only applies to you if you are a consumer.
14.1 You have 14 days from the date of your order confirmation email to change your mind and cancel your order. However, you lose your right to cancel once you start to download or stream the digital content and will not be entitled to a refund in such circumstances unless the digital content is faulty.
14.2 To cancel your order, please email us at training@writethetalk.com. To help us process your cancellation more quickly, please have your order number ready or include it in the email you send to us.
14.3 We will provide you with a full refund as soon as possible and no later than 14 days after the day on which you told us that you want to cancel.
14.4 We will issue your refund to the same payment method you used when you placed your order.
15 Faulty digital content—consumers
This clause 15 only applies to you if you are a consumer.
15.1 The digital content that we provide to you must be as described, fit for purpose and of satisfactory quality.
15.2 If your digital content is faulty, you are entitled to a repair or a replacement.
15.3 If the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience to you, you can get some, or all, of your money back.
15.4 If you can show that a fault in the digital content has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.
15.5 This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 14 above. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
15.6 If there is a problem with your digital content, please contact us as soon as reasonably possible.
This clause 14 only applies to you if you are a consumer.
14.1 You have 14 days from the date of your order confirmation email to change your mind and cancel your order. However, you lose your right to cancel once you start to download or stream the digital content and will not be entitled to a refund in such circumstances unless the digital content is faulty.
14.2 To cancel your order, please email us at training@writethetalk.com. To help us process your cancellation more quickly, please have your order number ready or include it in the email you send to us.
14.3 We will provide you with a full refund as soon as possible and no later than 14 days after the day on which you told us that you want to cancel.
14.4 We will issue your refund to the same payment method you used when you placed your order.
15 Faulty digital content—consumers
This clause 15 only applies to you if you are a consumer.
15.1 The digital content that we provide to you must be as described, fit for purpose and of satisfactory quality.
15.2 If your digital content is faulty, you are entitled to a repair or a replacement.
15.3 If the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience to you, you can get some, or all, of your money back.
15.4 If you can show that a fault in the digital content has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.
15.5 This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 14 above. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
15.6 If there is a problem with your digital content, please contact us as soon as reasonably possible.
16 Faulty digital content—business customers
This clause 16 only applies to you if you are a business customer.
16.1 We warrant that the digital content will operate materially in accordance with its description on the site for a period of 60 days from the date the digital content is first made available for download or streaming (Warranty Period).
16.2 If any digital content does not comply with clause 16.1, we will (at our option) correct the errors within a reasonable time or replace the defective digital content, provided that:
16.2.1 you notify us by email to training@writethetalk.com within the Warranty Period; and
16.2.2 you provide us with sufficient information to enable us to reproduce the errors or investigate the defect.
16.3 Clause 16.2 sets out your sole and exclusive remedy for any breach of clause 16.1.
16.4 Except as set out in this clause 16, we give no warranties and make no representations in relation to the digital content, and all warranties and conditions whether express or implied by statute, common law or otherwise (including any implied terms relating to quality, fitness for any particular purpose, reasonable care and skill or ability to achieve a particular result) are excluded to the extent permitted by law.
17 Events beyond our control
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
18 Our liability to consumers
This clause 18 only applies to you if you are a consumer.
18.1 If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
18.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
18.3 Subject always to clauses 18.2 and 18.4, and only to the extent permitted by law, our total liability to you for all losses arising out of or in connection with the supply of our digital content shall not exceed 100% of the total amounts you have paid us for the digital content in 12 months before the event giving rise for the claim.
18.4 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
This clause 16 only applies to you if you are a business customer.
16.1 We warrant that the digital content will operate materially in accordance with its description on the site for a period of 60 days from the date the digital content is first made available for download or streaming (Warranty Period).
16.2 If any digital content does not comply with clause 16.1, we will (at our option) correct the errors within a reasonable time or replace the defective digital content, provided that:
16.2.1 you notify us by email to training@writethetalk.com within the Warranty Period; and
16.2.2 you provide us with sufficient information to enable us to reproduce the errors or investigate the defect.
16.3 Clause 16.2 sets out your sole and exclusive remedy for any breach of clause 16.1.
16.4 Except as set out in this clause 16, we give no warranties and make no representations in relation to the digital content, and all warranties and conditions whether express or implied by statute, common law or otherwise (including any implied terms relating to quality, fitness for any particular purpose, reasonable care and skill or ability to achieve a particular result) are excluded to the extent permitted by law.
17 Events beyond our control
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
18 Our liability to consumers
This clause 18 only applies to you if you are a consumer.
18.1 If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
18.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
18.3 Subject always to clauses 18.2 and 18.4, and only to the extent permitted by law, our total liability to you for all losses arising out of or in connection with the supply of our digital content shall not exceed 100% of the total amounts you have paid us for the digital content in 12 months before the event giving rise for the claim.
18.4 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
19 Our liability to business customers
This clause 19 only applies to you if you are a business customer.
19.1 Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the digital content.
19.2 We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
19.2.1 consequential, indirect or special losses; or
19.2.2 any of the following (whether direct or indirect):
(a) loss of profit;
(b) loss or corruption of data;
(c) loss or corruption of software or systems;=
(d) loss or damage to equipment;
(e) loss of use;
(f) loss of opportunity;
(g) loss of savings, discount or rebate (whether actual or anticipated); or
(h) harm to reputation or loss of goodwill.
19.3 Nothing in these terms will limit or exclude our liability for:
19.3.1 death or personal injury caused by negligence;
19.3.2 fraud or fraudulent misrepresentation; or
19.3.3 any other losses which cannot be excluded or limited by law.
This clause 19 only applies to you if you are a business customer.
19.1 Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the digital content.
19.2 We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
19.2.1 consequential, indirect or special losses; or
19.2.2 any of the following (whether direct or indirect):
(a) loss of profit;
(b) loss or corruption of data;
(c) loss or corruption of software or systems;=
(d) loss or damage to equipment;
(e) loss of use;
(f) loss of opportunity;
(g) loss of savings, discount or rebate (whether actual or anticipated); or
(h) harm to reputation or loss of goodwill.
19.3 Nothing in these terms will limit or exclude our liability for:
19.3.1 death or personal injury caused by negligence;
19.3.2 fraud or fraudulent misrepresentation; or
19.3.3 any other losses which cannot be excluded or limited by law.
20 Your information
Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here https://writethetalk.learnworlds.com/privacy, which explains what information we collect and hold about you, and how we collect, store, use and share such information.
21 No third party right
No one other than us or you has any right to enforce any of these terms.
22 Complaints
If you are unhappy with us or the digital content you ordered, please contact us at training@writethetalk.com.
Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here https://writethetalk.learnworlds.com/privacy, which explains what information we collect and hold about you, and how we collect, store, use and share such information.
21 No third party right
No one other than us or you has any right to enforce any of these terms.
22 Complaints
If you are unhappy with us or the digital content you ordered, please contact us at training@writethetalk.com.
23 Governing law and jurisdiction
23.1 If you are a consumer, the laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
23.2 If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree that the courts of England will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).
23.1 If you are a consumer, the laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
23.2 If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree that the courts of England will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).
24 General terms
24.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
24.2 If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
24.3 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
24.4 If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing between you and us.
24.5 If you are a business customer, you and we both agree that these terms constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.
April 2026
24.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
24.2 If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
24.3 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
24.4 If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing between you and us.
24.5 If you are a business customer, you and we both agree that these terms constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.
April 2026
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